/* ============================================
   NEXBOND CRM — Help Center & Documentation Hub
   Design System: Pure Blue & 100% Light Enterprise
   ============================================ */

/* ── Hero Section ── */
.help-hero {
  padding-top: calc(var(--nav-height, 76px) + var(--space-14, 56px));
  padding-bottom: var(--space-16, 64px);
  background: var(--gradient-hero, linear-gradient(180deg, #FBFAF8 0%, #FFFFFF 100%));
  position: relative;
  overflow: hidden;
  border-bottom: 1px solid var(--line, #E2E8F0);
}

.help-hero::before {
  content: '';
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  width: 1100px;
  height: 480px;
  background: radial-gradient(circle, rgba(37, 99, 235, 0.08) 0%, rgba(6, 182, 212, 0.04) 45%, transparent 70%);
  pointer-events: none;
  z-index: 0;
}

.help-hero-content {
  position: relative;
  z-index: 1;
  text-align: center;
  max-width: 920px;
  margin: 0 auto;
}

.help-hero-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: rgba(37, 99, 235, 0.08);
  border: 1px solid rgba(37, 99, 235, 0.2);
  border-radius: var(--radius-full, 9999px);
  padding: 6px 18px;
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--blue, #2563EB);
  letter-spacing: 0.02em;
  margin-bottom: var(--space-6, 24px);
}

.help-badge-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--green, #10B981);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.25);
  display: inline-block;
  animation: pulse-green 2s infinite;
}

@keyframes pulse-green {
  0% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.4); }
  70% { transform: scale(1); box-shadow: 0 0 0 8px rgba(16, 185, 129, 0); }
  100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

.help-hero h1 {
  font-family: var(--disp, 'Plus Jakarta Sans', sans-serif);
  font-size: clamp(2.3rem, 4.5vw, 3.6rem);
  font-weight: 900;
  line-height: 1.15;
  letter-spacing: -0.03em;
  color: var(--tx, #0F172A);
  margin-bottom: var(--space-5, 20px);
}

.help-hero .subtitle {
  font-size: clamp(1rem, 1.3vw, 1.2rem);
  line-height: 1.6;
  color: var(--tx-mute, #475569);
  max-width: 740px;
  margin: 0 auto var(--space-8, 32px);
}

/* ── Universal Search Bar ── */
.help-search-container {
  max-width: 680px;
  margin: 0 auto var(--space-6, 24px);
  position: relative;
}

.help-search-box {
  display: flex;
  align-items: center;
  background: #ffffff;
  border: 2px solid var(--line, #E2E8F0);
  border-radius: var(--radius-full, 9999px);
  padding: 8px 18px 8px 22px;
  box-shadow: 0 12px 32px -6px rgba(0, 0, 0, 0.08);
  transition: all 0.25s ease;
}

.help-search-box:focus-within {
  border-color: var(--blue, #2563EB);
  box-shadow: 0 14px 36px -6px rgba(37, 99, 235, 0.2), 0 0 0 4px rgba(37, 99, 235, 0.12);
}

.help-search-icon {
  color: var(--blue, #2563EB);
  margin-right: 14px;
  flex-shrink: 0;
}

.help-search-input {
  width: 100%;
  border: none;
  outline: none;
  font-size: 1rem;
  font-weight: 500;
  color: var(--tx, #0F172A);
  background: transparent;
  font-family: inherit;
}

.help-search-input::placeholder {
  color: var(--tx-dim, #94A3B8);
  font-weight: 400;
}

.help-clear-btn {
  background: var(--paper-2, #F1F5F9);
  border: none;
  width: 26px;
  height: 26px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: var(--tx-mute, #475569);
  font-size: 0.85rem;
  font-weight: 700;
  margin-left: 8px;
  transition: all 0.2s ease;
}

.help-clear-btn:hover {
  background: var(--line, #E2E8F0);
  color: var(--tx, #0F172A);
}

/* Quick Search Tags */
.help-quick-tags {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-wrap: wrap;
  gap: 8px 10px;
  margin-top: var(--space-4, 16px);
}

.quick-tag-label {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--tx-dim, #94A3B8);
  margin-right: 4px;
}

.help-quick-tag {
  background: #ffffff;
  border: 1px solid var(--line, #E2E8F0);
  border-radius: var(--radius-full, 9999px);
  padding: 5px 12px;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--tx-mute, #475569);
  cursor: pointer;
  transition: all 0.2s ease;
  user-select: none;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.help-quick-tag:hover {
  border-color: var(--blue, #2563EB);
  color: var(--blue, #2563EB);
  background: var(--blue-pale, #EFF6FF);
  transform: translateY(-1px);
}

/* ── Live System Status Strip ── */
.help-status-strip {
  margin-top: var(--space-8, 32px);
  padding: 10px 20px;
  background: #ffffff;
  border: 1px solid var(--line, #E2E8F0);
  border-radius: var(--radius-full, 9999px);
  display: inline-flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 16px 24px;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.03);
}

.status-item {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--tx-mute, #475569);
}

.status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--green, #10B981);
}

.status-divider {
  color: var(--line, #E2E8F0);
}

/* ── Knowledge Categories Grid ── */
.help-categories-section {
  padding: var(--space-16, 64px) 0;
  background: #ffffff;
}

.section-header-center {
  text-align: center;
  max-width: 720px;
  margin: 0 auto var(--space-12, 48px);
}

.section-header-center .overline {
  display: inline-block;
  font-size: 0.78rem;
  font-weight: 800;
  color: var(--blue, #2563EB);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: var(--space-2, 8px);
}

.section-header-center h2 {
  font-size: clamp(1.8rem, 3vw, 2.5rem);
  font-weight: 800;
  color: var(--tx, #0F172A);
  letter-spacing: -0.02em;
  margin-bottom: var(--space-3, 12px);
}

.section-header-center p {
  color: var(--tx-mute, #475569);
  font-size: 1.05rem;
}

.help-category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
  gap: 24px;
}

.help-card {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-lg, 16px);
  padding: 28px;
  transition: all 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  display: flex;
  flex-direction: column;
  position: relative;
  overflow: hidden;
}

.help-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 3px;
  background: linear-gradient(90deg, var(--blue, #2563EB), var(--color-accent-cyan, #06B6D4));
  opacity: 0;
  transition: opacity 0.3s ease;
}

.help-card:hover {
  border-color: rgba(37, 99, 235, 0.3);
  transform: translateY(-4px);
  box-shadow: 0 16px 36px -8px rgba(37, 99, 235, 0.12);
}

.help-card:hover::before {
  opacity: 1;
}

.help-card-header {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-bottom: 16px;
}

.help-card-icon {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  flex-shrink: 0;
}

.icon-blue { background: #EFF6FF; color: #2563EB; }
.icon-emerald { background: #ECFDF5; color: #10B981; }
.icon-amber { background: #FFFBEB; color: #F59E0B; }
.icon-indigo { background: #EEF2FF; color: #4F46E5; }
.icon-cyan { background: #ECFEFF; color: #06B6D4; }
.icon-rose { background: #FFF1F2; color: #F43F5E; }
.icon-violet { background: #F5F3FF; color: #8B5CF6; }
.icon-slate { background: #F1F5F9; color: #475569; }

.help-card-header h3 {
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
  line-height: 1.3;
}

.help-card-desc {
  font-size: 0.92rem;
  color: var(--tx-mute, #475569);
  line-height: 1.55;
  margin-bottom: 20px;
  flex-grow: 1;
}

.help-card-articles {
  list-style: none;
  padding: 0;
  margin: 0 0 20px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.help-article-link {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--tx, #0F172A);
  text-decoration: none;
  transition: all 0.2s ease;
  padding: 4px 0;
}

.help-article-link svg {
  color: var(--blue, #2563EB);
  flex-shrink: 0;
  transition: transform 0.2s ease;
}

.help-article-link:hover {
  color: var(--blue, #2563EB);
  transform: translateX(3px);
}

.help-article-link:hover svg {
  transform: translateX(2px);
}

.help-card-footer {
  padding-top: 14px;
  border-top: 1px solid var(--line, #E2E8F0);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.help-card-badge {
  font-size: 0.76rem;
  font-weight: 700;
  color: var(--blue, #2563EB);
  background: var(--blue-pale, #EFF6FF);
  padding: 3px 10px;
  border-radius: var(--radius-full, 9999px);
}

.help-view-all-btn {
  font-size: 0.84rem;
  font-weight: 700;
  color: var(--tx-mute, #475569);
  display: inline-flex;
  align-items: center;
  gap: 4px;
  text-decoration: none;
  transition: color 0.2s ease;
}

.help-view-all-btn:hover {
  color: var(--blue, #2563EB);
}

/* ── Interactive Setup Guides Section ── */
.help-guides-section {
  padding: var(--space-16, 64px) 0;
  background: var(--paper, #FBFAF8);
  border-top: 1px solid var(--line, #E2E8F0);
  border-bottom: 1px solid var(--line, #E2E8F0);
}

.guide-tabs-nav {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 12px;
  margin-bottom: 32px;
  scrollbar-width: thin;
}

.guide-tab-btn {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-full, 9999px);
  padding: 10px 20px;
  font-size: 0.88rem;
  font-weight: 700;
  color: var(--tx-mute, #475569);
  cursor: pointer;
  white-space: nowrap;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: inherit;
}

.guide-tab-btn:hover {
  border-color: var(--blue, #2563EB);
  color: var(--blue, #2563EB);
  background: var(--blue-pale, #EFF6FF);
}

.guide-tab-btn.active {
  background: var(--blue, #2563EB);
  border-color: var(--blue, #2563EB);
  color: #ffffff;
  box-shadow: 0 4px 14px rgba(37, 99, 235, 0.25);
}

.guide-panel {
  display: none;
  animation: fadeIn 0.3s ease forwards;
}

.guide-panel.active {
  display: block;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.guide-card-main {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-xl, 24px);
  padding: clamp(24px, 4vw, 40px);
  box-shadow: 0 10px 30px -5px rgba(0, 0, 0, 0.05);
}

.guide-header-strip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
  padding-bottom: 24px;
  margin-bottom: 32px;
  border-bottom: 1px solid var(--line, #E2E8F0);
}

.guide-header-title h3 {
  font-size: 1.6rem;
  font-weight: 800;
  color: var(--tx, #0F172A);
  margin-bottom: 6px;
}

.guide-header-title p {
  font-size: 0.95rem;
  color: var(--tx-mute, #475569);
}

.guide-meta-pills {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.guide-meta-pill {
  font-size: 0.78rem;
  font-weight: 700;
  padding: 6px 14px;
  border-radius: var(--radius-full, 9999px);
  background: var(--paper-2, #F1F5F9);
  color: var(--tx-mute, #475569);
  border: 1px solid var(--line, #E2E8F0);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.guide-meta-pill.pill-time {
  background: #EFF6FF;
  color: #2563EB;
  border-color: rgba(37, 99, 235, 0.2);
}

.guide-steps-flow {
  display: flex;
  flex-direction: column;
  gap: 28px;
}

.guide-step-item {
  display: flex;
  gap: 20px;
  align-items: flex-start;
}

.guide-step-num {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: var(--blue, #2563EB);
  color: #ffffff;
  font-weight: 800;
  font-size: 1rem;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  box-shadow: 0 4px 10px rgba(37, 99, 235, 0.2);
}

.guide-step-body {
  flex-grow: 1;
}

.guide-step-body h4 {
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
  margin-bottom: 8px;
}

.guide-step-body p {
  font-size: 0.95rem;
  color: var(--tx-mute, #475569);
  line-height: 1.6;
  margin-bottom: 12px;
}

/* Code / Webhook Snippet Box */
.code-snippet-box {
  background: #0F172A;
  border-radius: var(--radius-md, 10px);
  padding: 16px 20px;
  position: relative;
  margin: 14px 0;
  font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, Courier, monospace;
}

.code-snippet-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
  padding-bottom: 8px;
  border-bottom: 1px solid #1E293B;
}

.code-snippet-title {
  font-size: 0.78rem;
  color: #94A3B8;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.copy-snippet-btn {
  background: #1E293B;
  border: 1px solid #334155;
  color: #F8FAFC;
  border-radius: 6px;
  padding: 4px 10px;
  font-size: 0.76rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.copy-snippet-btn:hover {
  background: #2563EB;
  border-color: #2563EB;
}

.code-snippet-box pre {
  margin: 0;
  overflow-x: auto;
  font-size: 0.85rem;
  color: #E2E8F0;
  line-height: 1.5;
}

.code-snippet-box code {
  color: #38BDF8;
}

.guide-callout-box {
  background: #EFF6FF;
  border-left: 4px solid #2563EB;
  padding: 14px 18px;
  border-radius: 0 8px 8px 0;
  font-size: 0.9rem;
  color: #1E293B;
  margin-top: 12px;
  display: flex;
  gap: 12px;
  align-items: flex-start;
}

.guide-callout-icon {
  color: #2563EB;
  font-weight: 800;
  font-size: 1.1rem;
}

/* ── Diagnostic Troubleshooting Matrix ── */
.help-diagnostic-section {
  padding: var(--space-16, 64px) 0;
  background: #ffffff;
}

.diagnostic-wrapper {
  max-width: 960px;
  margin: 0 auto;
}

.trouble-accordion {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.trouble-item {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-lg, 16px);
  overflow: hidden;
  transition: all 0.25s ease;
}

.trouble-item.active {
  border-color: var(--blue, #2563EB);
  box-shadow: 0 8px 24px -4px rgba(37, 99, 235, 0.1);
}

.trouble-header-btn {
  width: 100%;
  background: transparent;
  border: none;
  padding: 20px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  text-align: left;
  cursor: pointer;
  font-family: inherit;
  gap: 16px;
}

.trouble-title-wrap {
  display: flex;
  align-items: center;
  gap: 14px;
}

.trouble-badge-icon {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
  flex-shrink: 0;
}

.badge-alert { background: #FEF2F2; color: #EF4444; }
.badge-warn { background: #FFFBEB; color: #F59E0B; }
.badge-info { background: #EFF6FF; color: #2563EB; }
.badge-phone { background: #ECFDF5; color: #10B981; }

.trouble-title-wrap h4 {
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
  margin: 0;
}

.trouble-toggle-icon {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--paper-2, #F1F5F9);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--tx-mute, #475569);
  transition: transform 0.25s ease;
  flex-shrink: 0;
}

.trouble-item.active .trouble-toggle-icon {
  transform: rotate(45deg);
  background: var(--blue-pale, #EFF6FF);
  color: var(--blue, #2563EB);
}

.trouble-content {
  display: none;
  padding: 0 24px 24px 74px;
}

.trouble-item.active .trouble-content {
  display: block;
  animation: fadeIn 0.25s ease;
}

.trouble-diagnosis {
  background: var(--paper, #FBFAF8);
  border: 1px solid var(--line, #E2E8F0);
  border-radius: var(--radius-md, 10px);
  padding: 18px 20px;
}

.trouble-diagnosis h5 {
  font-size: 0.92rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.trouble-diagnosis p {
  font-size: 0.9rem;
  color: var(--tx-mute, #475569);
  line-height: 1.55;
  margin-bottom: 12px;
}

.trouble-checklist {
  list-style: none;
  padding: 0;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.trouble-checklist li {
  font-size: 0.88rem;
  color: var(--tx, #0F172A);
  display: flex;
  align-items: flex-start;
  gap: 8px;
  line-height: 1.5;
}

.trouble-checklist li span.chk-green {
  color: var(--green, #10B981);
  font-weight: 800;
}

/* ── Support Channels & Ticket Desk ── */
.help-support-section {
  padding: var(--space-16, 64px) 0;
  background: var(--paper, #FBFAF8);
  border-top: 1px solid var(--line, #E2E8F0);
}

.support-split-grid {
  display: grid;
  grid-template-columns: 1fr 1.25fr;
  gap: 40px;
  align-items: start;
}

.support-channels-col {
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.support-channel-card {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-lg, 16px);
  padding: 24px;
  display: flex;
  gap: 18px;
  align-items: flex-start;
  transition: all 0.25s ease;
  text-decoration: none;
}

.support-channel-card:hover {
  border-color: var(--blue, #2563EB);
  transform: translateY(-3px);
  box-shadow: 0 12px 28px -6px rgba(37, 99, 235, 0.12);
}

.channel-icon-wrap {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.3rem;
  flex-shrink: 0;
}

.channel-icon-whatsapp { background: #ECFDF5; color: #10B981; }
.channel-icon-email { background: #EFF6FF; color: #2563EB; }
.channel-icon-demo { background: #FFFBEB; color: #F59E0B; }

.channel-info h4 {
  font-size: 1.1rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
  margin-bottom: 4px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.channel-sla-badge {
  font-size: 0.72rem;
  font-weight: 700;
  background: #ECFDF5;
  color: #059669;
  padding: 2px 8px;
  border-radius: var(--radius-full, 9999px);
  border: 1px solid rgba(16, 185, 129, 0.2);
}

.channel-info p {
  font-size: 0.88rem;
  color: var(--tx-mute, #475569);
  line-height: 1.5;
  margin-bottom: 8px;
}

.channel-action-link {
  font-size: 0.84rem;
  font-weight: 700;
  color: var(--blue, #2563EB);
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.support-hours-card {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-lg, 16px);
  padding: 20px 24px;
}

.support-hours-card h5 {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-hours-card p {
  font-size: 0.88rem;
  color: var(--tx-mute, #475569);
  line-height: 1.6;
  margin: 0;
}

/* ── Support Ticket Submission Form ── */
.ticket-form-card {
  background: #ffffff;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-xl, 24px);
  padding: clamp(24px, 4vw, 36px);
  box-shadow: 0 10px 30px -5px rgba(0, 0, 0, 0.05);
}

.ticket-form-card h3 {
  font-size: 1.5rem;
  font-weight: 800;
  color: var(--tx, #0F172A);
  margin-bottom: 6px;
}

.ticket-form-card p.ticket-sub {
  font-size: 0.92rem;
  color: var(--tx-mute, #475569);
  margin-bottom: 24px;
}

.ticket-form {
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.ticket-form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.ticket-field-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.ticket-field-group label {
  font-size: 0.84rem;
  font-weight: 700;
  color: var(--tx, #0F172A);
}

.ticket-field-group input,
.ticket-field-group select,
.ticket-field-group textarea {
  width: 100%;
  padding: 10px 14px;
  border: 1.5px solid var(--line, #E2E8F0);
  border-radius: var(--radius-md, 10px);
  font-size: 0.92rem;
  font-family: inherit;
  color: var(--tx, #0F172A);
  background: #ffffff;
  outline: none;
  transition: all 0.2s ease;
}

.ticket-field-group input:focus,
.ticket-field-group select:focus,
.ticket-field-group textarea:focus {
  border-color: var(--blue, #2563EB);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

.ticket-field-group textarea {
  min-height: 100px;
  resize: vertical;
}

.ticket-submit-btn {
  width: 100%;
  background: var(--blue, #2563EB);
  color: #ffffff;
  border: none;
  border-radius: var(--radius-md, 10px);
  padding: 14px 24px;
  font-size: 1rem;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  box-shadow: 0 4px 14px rgba(37, 99, 235, 0.25);
  font-family: inherit;
}

.ticket-submit-btn:hover {
  background: var(--blue-d, #1D4ED8);
  transform: translateY(-1px);
  box-shadow: 0 6px 18px rgba(37, 99, 235, 0.35);
}

.ticket-success-message {
  display: none;
  background: #ECFDF5;
  border: 1.5px solid #10B981;
  border-radius: var(--radius-lg, 16px);
  padding: 28px;
  text-align: center;
  animation: fadeIn 0.3s ease;
}

.ticket-success-icon {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: #10B981;
  color: #ffffff;
  font-size: 1.6rem;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 16px;
}

.ticket-success-message h4 {
  font-size: 1.25rem;
  font-weight: 800;
  color: #065F46;
  margin-bottom: 8px;
}

.ticket-success-message p {
  font-size: 0.92rem;
  color: #047857;
  line-height: 1.5;
  margin-bottom: 16px;
}

/* ── Responsive Rules ── */
@media (max-width: 992px) {
  .support-split-grid {
    grid-template-columns: 1fr;
    gap: 20px;
  }
}

@media (max-width: 768px) {
  .help-hero {
    padding-top: 80px !important;
    padding-bottom: 20px !important;
  }
  .help-hero-badge {
    margin-bottom: 10px !important;
    padding: 4px 10px !important;
    font-size: 0.72rem !important;
  }
  .help-hero h1 {
    font-size: 1.85rem !important;
    line-height: 1.2 !important;
    margin-bottom: 10px !important;
  }
  .help-hero .subtitle {
    font-size: 0.88rem !important;
    line-height: 1.45 !important;
    margin-bottom: 16px !important;
  }
  .help-search-container {
    margin-bottom: 14px !important;
  }
  .help-search-box {
    padding: 4px 14px !important;
  }
  .help-search-box input {
    font-size: 0.84rem !important;
    padding: 6px 8px !important;
  }
  .quick-topics-row {
    grid-template-columns: repeat(2, 1fr) !important;
    gap: 8px !important;
  }
  .quick-topic-card {
    padding: 12px 10px !important;
    border-radius: 12px !important;
  }
  .topic-card-icon {
    width: 32px !important;
    height: 32px !important;
  }
  .topic-card-title {
    font-size: 0.82rem !important;
  }
  .help-category-grid {
    grid-template-columns: 1fr !important;
    gap: 12px !important;
  }
  .help-cat-card {
    padding: 16px 14px !important;
    border-radius: 14px !important;
  }
  .help-guide-item {
    border-radius: 12px !important;
    margin-bottom: 10px !important;
  }
  .guide-header-strip {
    padding: 12px 14px !important;
  }
  .guide-title-box h3 {
    font-size: 0.95rem !important;
  }
  .guide-content-body {
    padding: 14px !important;
  }
  .ticket-form-row {
    grid-template-columns: 1fr !important;
    gap: 10px !important;
  }
  .support-form-card, .support-channels-card {
    padding: 16px 14px !important;
    border-radius: 14px !important;
  }
  .trouble-content {
    padding: 0 14px 16px !important;
  }
  .help-status-strip {
    border-radius: 12px !important;
    padding: 8px 12px !important;
    font-size: 0.76rem !important;
  }
}