Privacy Policy

How we collect, use, and protect your data.

Last Updated: July 13, 2026

1. Overview

NexBond CRM ("NexBond," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and services.

By using NexBond CRM, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Data Collection

Information You Provide

  • Account Information: Name, email address, phone number, company name, and role when you register for an account.
  • Business Data: Leads, contacts, customers, deals, products, invoices, and other CRM records you create within the platform.
  • Payment Information: Billing address, payment method details (processed by our payment partners — we do not store full card details).
  • Communications: Messages, support tickets, demo requests, and feedback you send us.

Information Collected Automatically

  • Device Information: Device type, operating system, browser type, and app version.
  • Location Data: GPS coordinates when you use field tracking features (with your explicit consent).
  • Usage Data: Pages visited, features used, time spent, and interaction patterns.
  • Log Data: IP address, access times, error logs, and referring URLs.

3. How We Use Your Data

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our CRM services and platform.
  • To process transactions and send related billing information.
  • To send service notifications, updates, and security alerts.
  • To provide customer support and respond to your requests.
  • To enable field force features like GPS tracking, attendance, and route replay.
  • To generate analytics, insights, and reports within your workspace.
  • To detect, prevent, and address technical issues and security threats.
  • To comply with legal obligations and enforce our terms of service.

4. Data Storage & Security

NexBond implements industry-standard security measures to protect your data:

  • Tenant Isolation: Hardened database-level multi-tenancy ensures your data is completely separate from other clients.
  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest.
  • Two-Factor Authentication: Native TOTP-based 2FA support for all accounts.
  • Access Controls: Role-based permissions from Super Admin to User level.
  • Regular Backups: Automated daily backups of all customer data.
  • Infrastructure: Hosted on secure, scalable cloud infrastructure with 99.9% uptime.

5. Third-Party Services

We may share limited information with trusted third-party service providers for:

  • Payment Processing: Secure payment gateways for subscription billing.
  • Communication: Notification gateways and email delivery services.
  • Analytics: Platform usage analytics to improve our services.
  • Cloud Infrastructure: Hosting and storage providers.

We do not sell, trade, or rent your personal data to third parties. Third-party providers are bound by confidentiality agreements and are only authorized to use your data for the specific services they provide to us.

6. Cookies

NexBond uses cookies and similar technologies for:

  • Essential Cookies: Required for authentication and session management.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand how you use our platform and improve features.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the platform.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal requirements).
  • Export: Export your CRM data in standard formats (CSV, Excel, PDF).
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Restrict Processing: Request limitation of data processing in certain circumstances.

To exercise any of these rights, please contact us at the email address provided below.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain certain information by law.

CRM business data (leads, contacts, deals) associated with your workspace will be permanently deleted upon account termination after a 30-day grace period.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notification within the platform. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 48 business hours.